PENN Entertainment, Inc.

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Job Locations US-LA-Lake Charles
- Accurately transports guests’ luggage to the assigned room following completion of the registration process. - Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage. - Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions. - Assists guests with room changes and maintains room key security. - Actively participates in maintaining a spotless and safe working environment. - Completes required room slip information and submits/forwards to the appropriate personnel. - Follows and ensures compliance with all established safety and security guidelines. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
Job ID
2022-97103
Position Type
Regular Full-Time
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.  - Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures.  - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up. - Maintains strict confidentiality in all company matters.
Job ID
2022-97560
Position Type
Seasonal
Category
Food & Beverage
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
 Sweeps and vacuums carpeted areas.- Extracts or shampoos carpets on a scheduled basis.- Cleans all brass.- Assists regular shift team members in maintaining restrooms and casino floor.- Operates extractor equipment, floor scrubbers, shampoo machines and polishing machines as well as special vacuum cleaners and scrubbers.- Carries out heavy duty detail cleaning of restrooms and locker rooms.- Moves office furnishings and items as directed.- Cleans interior and exterior windows above 6 feet off the ground as directed.- Maintains logs for equipment usage.- Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality.- Responsible for the cleaning of all housekeeping equipment.- Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.- Maintains strict confidentiality in all company matters.
Job ID
2022-98485
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to departmental and property policies and procedures regarding guest service standards. - Performs clerical activities and facilitates operations of the Collections Office to ensure achievement of objectives. - Minimizes risk for default by collecting data from Credit bureaus, central credit, telephone companies, and gaming history in order to provide supervisor with information regarding collection history. - Maximizes ratio of collection to bad checks by receiving payments from customers with delinquent Credit through written or verbal contact in a manner that maintains good customer relations. - Updates collection information for L’Auberge Lake Charles for evaluation and disposition by supervisor. - Supplies monthly reports to supervisor. - Maintains accurate and complete Credit records; maintains and organizes filing system. - Answers phones and routes incoming calls; processes incoming and outgoing mail; types memos and letters. - Attends all departmental and company training programs or meetings as directed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-97914
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs. - Coordinates regulatory activities to provide optimum support to all departments and manager. - Processes renewal submissions for the Louisiana Gaming Control Board. - Maintains organized set of detailed records and files to document transactions. - Assists in compilation of reports for the Louisiana Gaming Control Board and assists in submission of necessary paperwork on behalf of manager, as needed. - Responsible for tracking and maintaining Louisiana Gaming Control Board approval documentation for any property matters. - Performs research, as necessary, for tasks ranging from small daily projects and questions to large-scale implementation procedures; reports findings to manager. - Assists in Audit of Self-Exclusion program, as necessary. - Maintains necessary compliance logs and ensures they are updated. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Assists manager with administrative duties, as needed. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Assists in Audit of Responsible Gaming, CTR, and SARC and/or Title 31 programs, in accordance with property’s established compliance guidelines.  - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2022-98009
Position Type
Seasonal
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-98238
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all restrooms daily. - Cleans property, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities on property are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Responsible for back stocking supplies and securing supplies when they arrive. - Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc. - Provides positive communication and uses ACES 2.0 skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Adheres to all regulatory, departmental, and company policies and procedures. - Maintains strict confidentiality in all company matters.
Job ID
2022-98447
Position Type
Seasonal
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2022-97785
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Operates the cash register and POS system. - Provides outstanding guest service and handles all guest and team member issues professionally and in a timely manner. - Facilitates retail sales, including guest assistance and follow-up. - Distributes shift work among Retail Clerks and assures timely completion of work; assists in the preparation of performance appraisals of Retail Clerks. - Ensures merchandise is neatly stocked and shop is clean and organized. - Places orders for merchandise as needed and by established deadlines to ensure that the outlet is stocked. - Checks Sharepoint regularly for new information and updates. - Assists in marking down items when necessary and ensures all items scan at correct price. - Receives all merchandise accurately in Stratton Warren Systems (SWS) and reports all order discrepancies to the vendor in a timely manner. - Prints tags and tags merchandise. - Performs daily, weekly, and monthly system checks to ensure all items are decrementing correctly. - Performs quarterly physical inventories, meeting all departmental standards and guidelines. - Merchandises new product and maintains orderly merchandising of current product according to company standards. - Presents a weekly pre-shift to ensure team members are informed of all current shop and property events and promotions. - Ensures stores are fully stocked at all times; makes runs to storage closets to restock as necessary. - Assists Accounts Payable with locating orders and receipts in the system to ensure timely payment and that there is no interruption in shipment of goods. - Creates ordering profiles and increases order limits when necessary. - Restocks after-hours sundries at the Front Desk daily. - Updates the Grave Team Variances report to ensure variances for after-hours sundries are being monitored. - Updates Product Mix Report with daily sales. - Troubleshoots SWS and POS system when issues arise. - Responsible for knowing and adhering to all policies and procedures in the Retail department. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-97936
Position Type
Seasonal
Category
Hotel Operations & Retail
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Oversees daily activities and assists staff to ensure successful department operations. - Assists in the training of new Security personnel; assists with supervisory functions as business demands. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property; ensures adequate investigations are being conducted. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-96750
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2022-98310
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
- Adheres to all departmental and company policies and procedures regarding guest service standards. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. - Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. - Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. - Attends all departmental, company, and safety/first aid training programs as scheduled. - Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. - Checks identification of all persons that appear to be under 21 years of age. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-95195
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.o Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.o Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.o Write Sports tickets in an accurate and timely manner.o Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.o Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedureso Explain wagering rules, including betting lines and odds, and procedures to guestso Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.o Create and enter player tracking cardso Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activityo Perform other job-related duties as requested
Job ID
2022-98179
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
Maintain organization and ensure proper rack stacking, silver presoaking and operation of dish machine. Ensure proper set-up, breakdown and maintenance of all special events. Washes pots, pans and traps; maintains neat appearance of working areas and cleaning equipment storage areas. Washes, rinses, and sanitizes all dishware and utensils Perform special cleaning projects as assigned. Train new stewards as required Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by chef. Responsible for swept and mopped floors.  Keep floors clean and dry, pick up wet spills immediately Provide information and explain My Choice benefits, property amenities and marketing programs to our guests. Can operate dish machines to company and manufacturer specifications. Uses proper measurements of detergent and sanitizer in the dish machine. Restocks all dishes, glassware, utensils, pots, and pans. Removes all garbage. Breaks down, cleans, and sanitizes the dish machine at the end of a shift. Able to make quick decisions when dealing with departmental and employee needs. Keeps dish and other storage areas clean and organized. Staff, schedule, evaluate, train, develop and monitor team members; recommend wage increases, promotions, demotions, discipline and other employment actions for team members. Perform related duties and responsibilities as required.
Job ID
2022-98158
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles
Job Locations US-LA-Lake Charles
.
Job ID
2022-98477
Position Type
Regular Full-Time
Category
Other
Casino Property
L'auberge Casino Resort Lake Charles

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